sales(at)beltdr.com, 310 402 2367, Skype: beltdr

Customer Service

Shipping & Delivery
Orders for Schindelhauer bikes will ship direct from Germany with DHL, and will arrive in 7-10 business days on average.  All other orders, will be shipped via USPS Priority Mail from our logistic center in Southern California, and will usually arrive in 2-3 business days.  International shipments, will be shipped via USPS Express Mail International, which will usually arrive in 3-5 business days.  Most orders will ship within 2 business days.  If special shipping is necessary to complete an order, it will be agreed upon by email.
Privacy & Security
BeltDR is committed to your privacy.  We do not collect identifying information about you when you visit our site.
Returns & Replacements
You may return items within 30 days of delivery for a full refund, minus the original shipping cost. We will pay the return shipping costs if the return is a result of our error. Items should be returned in their original condition and product packaging. After the product is received and reviewed you will receive your refund.
Ordering
Place orders online or for wholesale orders email us at customerservice(at)beltdr.com or call 310 402 2367.
Payment, Pricing & Promotions
Payment by credit card or wire transfer is acceptable.  Prices and promotions are subject to change without notice.
Viewing Orders
If you are having difficulty viewing your order online email us at customerservice(at)beltdr.com or call 310 402 2367.
Updating Account Information
If you are having trouble updating your order account information email us at customerservice(at)beltdr.com or call 310 402 2367.